🔹 HICE Command

• 8 scheduled maintenance visits per month

• Unlimited emergency visits, 24/7 availability

• Emergency response time: 1–2 hours 

• Dedicated engineer account manager for personalized follow-up

• Monthly performance dashboards

• Up to 20% discount on spare parts

• Tow monthly reports

• Free essential consumables ( grease, cleaning supplies, etc.)

• Coverage includes all hot and cold kitchen equipment, coffee machines, and cold/freezer rooms

• Chimney cleaning included 3 times per month as part of scheduled visits

• Full training for your operational team to ensure proper equipment handling

• Phone & WhatsApp support

• All maintenance visits are logged in a digital report shared with the client

• Routine checks are performed to ensure compliance with kitchen safety regulations.

• Each visit includes brief guidance for your on-site team on preventing recurring issues

• Coverage includes maintenance of mechanical and electrical components. Cosmetic repairs or user damage are excluded

• Clients receive periodic recommendations on equipment nearing end-of-life

HICE Command is our most comprehensive maintenance package, tailored for high-volume kitchens and multi-branch operations. It includes 8 scheduled maintenance visits per month and unlimited emergency support with response times as fast as 1–2 hours. Clients benefit from a dedicated engineer account manager, preventive engineering consultations, and two detailed monthly reports, along with advanced performance dashboards.

This premium plan covers all major kitchen systems — including hot and cold equipment, coffee machines, and cold/freezer rooms — and also includes chimney cleaning, full team training, and free essential consumables. Enjoy up to 20% priority discounts on spare parts and the confidence of 24/7 operational readiness.